Frequently Asked Questions by customers
How Do I Get started
Choose a package based on the square footage of your home and whether it is a 1 story or 2. Then call us to set up a time for installation. If you have any questions feel free to call us.
We ask for a 50 percent deposit before installation of your Christmas Lights. The remaining balance is due upon completion.
Any additional lighting, materials, or services you request are due upon completion. All Christmas decoration packages include one complimentary service call.
Call us today (210) 857-1141
How much does it cost?
It’s easy, just go to our Packages and Pricing page and choose a package based on the total size of your home. Then call us and set up a date to get your lights installed.
Most installations take a few hours. Our crews will ensure you are satisfied before they leave your home. We will work with any budget, as our success is based partially on our flexibility. Once you are happy with our estimate we’ll schedule a time to take care of the work.
Even if you have selected a package you can always upgrade and we can add more lights, wreaths, garlands or figurines. Just inform the project manager when the staff arrives and he/she can provide you with ideas, suggestions and a total before the crew starts the job.
Do You take down the displays?
Yes. Taking down the displays is part of our service, and it’s included in the quote we provide for you before we start work. We begin taking lights down on January 2nd and continue to do so through the third week of January.
We also organize your supplies in your own bins or we can provide them for a fee so that you can easily access them the following year. You pay the takedown fee the day the crew shows up to take the lights down.
Do you guarantee your installs?
We stand behind our work 100%. Our success depends on your satisfaction, and should you desire changes if you desire them. We are interested in building long-lasting customer relationships, and will gladly provide references for you per your request.
What if my lights come down?
Our dedicated staff will make sure that everything is secure the first time, however, things that can happen to lights such as, wind, rain and other unforeseen challenges. If this occurs, our professional staff will return to re-hang and/or secure the lights quickly and efficiently for free of charge. We use clips, zip ties and staples to secure your lights.
What if my lights quit working?
The Installation / Labor only package comes with a One-Time Free Service Call which covers troubleshooting for breaker tripping and we will notify the customer of any issues. Shold this event occur in the future there will be a $95 per hour fee with a minimum of 1 hour for bulb, fuse replacement and/or troubleshooting.
The Complete Light packages come with a 100% guarantee covering troubleshooting for breaker tripping, bulb and fuse replacement for free for the entire season.
Do you provide lights and supplies or do I?
We can do either. If we are going to use your lights and supplies, we ask that you have enough to complete the job, the strands are not tangled and all of the lights work when we arrive to put your display together.
If you don’t have lights, or don’t have enough, we can provide them for a fee and will work with your choice. The same goes for supplies. We’ll work with your existing extension cords, etc., but will happily provide ours for a fee if you need them.
Why should I use your service instead of someone else’s?
You should work with us because we have many loyal and long-standing customers. We pride ourselves on our ability to make your display stand out among the rest, and our professional team will make sure that your display is tasteful, decorative and properly maintained.
What areas do you Service?
We proudly serve North San Antonio and Boerne, Fair Oaks, Stone Oak, Bulverde and Spring Branch.
More about our professional products
Please be mindful that our complete packages include heavy duty lights, quality clips, heavy duty extension cords, 3 way connectors and Dual-Outlet Light-Sensing Timers which have a longer life span than what you would typically purchase at your local stores. We offer 100% service on the lights that we provide the first year including fuses, light bulbs etc for the entire season. Plus you KEEP all of the lights and just pay for labor installation each subsequent year.